Frequently asked questions
Booking and your visit
Do I need a referral from my dentist?
No. You can book directly with Stephen. He's an AHPRA-registered dental prosthetist, so he can see you for dentures, relines, repairs and mouthguards without a referral.
What happens at the free consultation?
It's a 30-minute, no-obligation appointment. Stephen will look at your mouth and any dentures you have now, talk through your options and give you a written quote. There's no charge and no pressure to go ahead.
How long does it take to get new dentures?
Most full or partial dentures take about 2 to 3 weeks from your first impression to the final fitting, over 4 appointments. Stephen will give you a timeframe at your consultation.
Can you repair my broken denture the same day?
Most repairs can be done the same day. Please call 03 9723 3653 in the morning so Stephen can plan for it. Repair drop-offs take about 15 minutes.
What should I bring to my first appointment?
Your current dentures (if you have them), a list of any medications you take, and your DVA, pension or health fund card if you'd like to use them. Please arrive a few minutes early so you can fill in a short paper patient form while Stephen gets ready for your visit.
What are your opening hours?
Monday, Tuesday and Thursday, 9am to 5pm. We're closed Wednesday, Friday and weekends.
Do you visit people at home or in aged care?
Home and aged care visits aren't a regular service, but they may be possible by special arrangement. Please call 03 9723 3653 to discuss your situation.
What if I need to cancel or change my appointment?
Please give us at least 24 hours' notice, so we can offer the time to someone else. You can cancel using the link in your reminder email, or call 03 9723 3653 to cancel or change your time. You can book a new time on our website.
Payments and claims
Can I claim on my private health insurance?
If your extras cover includes dentures or dental prosthetics, you may be able to claim part of the cost. How much depends on your fund and level of cover, so it's worth checking with your fund first. We'll give you an itemised receipt with the item numbers. We use HICAPS, so you can claim on the spot with your health fund card and just pay the gap.
Do you see DVA patients?
Yes. If you hold a DVA Gold Card, please let us know when you book and bring it to your appointment.
Do you offer pensioner discounts?
Yes. Pensioners receive a 10% discount. Please bring your pension card to your appointment.
How can I pay?
We accept eftpos and major credit cards, with no card surcharge.
Caring for your dentures and other services
How often should my dentures be professionally cleaned?
We recommend a professional clean every 6 to 12 months to remove stains and build-up that home cleaning can't. It takes about an hour, so you can wait at the café on the corner or shop nearby while it's done.
My dentures are loose or sore. What should I do?
Call us for an adjustment or reline appointment. Dentures can loosen over time as your gums change, and a small adjustment often makes a big difference to comfort.
Do you make sports mouthguards?
Yes. Custom mouthguards are made from an impression of your teeth for a better fit than shop-bought ones, and come in a large range of colours. The impression appointment takes about 30 minutes, and your mouthguard is usually ready in 2 to 3 days.
Do you offer teeth whitening?
Stephen is accredited to provide take-home teeth whitening, which works on natural teeth only, not dentures, crowns or fillings. He'll check your teeth first to make sure it's suitable for you.
Getting here
Where are you and where can I park?
We're at 2 Toorak Avenue, Croydon, opposite Croydon railway station. There's street parking on Toorak Avenue, and more parking at Croydon Central, right behind our building. There's also a café on the corner if you'd like a coffee while you wait for a repair or clean.