Privacy policy

Last updated: November 2026

Croydon Dental Lab is run by Stephen Wheeler, an AHPRA-registered dental prosthetist, at 2 Toorak Avenue, Croydon VIC 3136. We protect your personal and health information under the Australian Privacy Principles and Victoria's Health Records Act 2001.

What we collect and why

Your contact details, your health and dental history, and your health fund, DVA or pension card details. We use them to provide your care, book and remind you of appointments, process payments and claims, and keep the clinical records we're required to keep.

Where it's kept

All patient information is kept in Cliniko, our secure practice system, with data held in Australia. Paper forms are scanned into Cliniko, and any paper copies are kept securely. Access is password protected and limited to people who need it to care for you.

Who we share it with

Only when needed for your care or required by law, for example your dentist or doctor (with your consent), or your health fund or DVA to process a claim you ask us to make. We never sell your information or use it for marketing.

How long we keep it

At least seven years after your last visit, or for patients under 18, until they turn 25. It's then securely destroyed.

Seeing or correcting your information

Just ask. We'll respond within 30 days.

Questions or complaints

Contact Stephen on 03 9723 3653 or hello@croydondentallab.com.au. We'll work with you to resolve it.